Privacy Policy

1. Scope

This Privacy Policy applies to personal information collected through the Miyagawa Trading website and through communications connected with our products, services, quotations, distribution opportunities, training programs and other business activities.

Miyagawa Trading operates from Japan and may communicate and conduct business with customers, distributors, suppliers and other business partners located in Japan and overseas.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name;
• Company or organization name;
• Telephone number;
• Email address;
• Country or region;
• Products, services or training programs in which you are interested;
• Information submitted through our contact forms;
• Quotation, order, shipping and other business-related information;
• Correspondence between you and Miyagawa Trading;
• Technical information relating to website use, including browser type, device type, approximate geographic information, pages viewed, sessions and interaction information where permitted by applicable law;
• Cookie-consent information, such as your consent preferences and consent-related identifiers.

Please do not submit sensitive personal information through our website unless it is genuinely necessary for your enquiry.

3. How We Use Information

We may use personal information for purposes including:

• Responding to enquiries and requests for information;
• Providing quotations, product information and technical information;
• Processing and managing orders and business transactions;
• Communicating with customers, distributors, suppliers and business partners;
• Evaluating distributor, dealership or training enquiries;
• Arranging international shipping, delivery or export-related services;
• Providing customer and after-sales support;
• Maintaining and improving our website, products and services;
• Understanding website performance and visitor interaction;
• Remembering and managing cookie-consent choices;
• Protecting our website and business from misuse, fraud or security threats;
• Complying with legal, accounting, tax, regulatory and contractual requirements;
• Establishing, exercising or defending legal claims where necessary.

4. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, Miyagawa Trading may rely on one or more appropriate legal bases, depending on the circumstances.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies for website operation, security, consent management and optional analytics.

Necessary Technologies

Certain technologies may be necessary for the operation, functionality, security and administration of the website and for remembering your privacy choices.

Google Analytics

We use Google Analytics to help us understand how visitors use our website and to improve website performance and content.

Depending on your consent choice, analytics information may include information about your browser and device, approximate location, sessions, pages viewed and interactions with the website.

Where consent is required, optional Google Analytics technologies are not activated until you provide the relevant consent through our cookie-consent controls.

If you reject optional analytics cookies, Google Analytics remains disabled for that category in accordance with our configured consent settings.

6. Cookie Consent Management

Miyagawa Trading uses CookieYes as a consent-management service to display our cookie banner, manage cookie preferences and record consent choices.

CookieYes may process consent-related information, such as a consent identifier, consent status, date and time of consent and other information necessary to record and demonstrate a visitor's privacy preferences.

A consent-related cookie may be stored on your device so that the website can remember your cookie choices.

You may change or withdraw your consent at any time by reopening the Cookie Settings controls available on our website.

7. Third-Party Services and Embedded Content

Our website uses or may use third-party services to operate the website, process enquiries, manage consent, analyse website traffic, provide communications or display embedded content.

These services may include:

• Website hosting and website-building services;
• Website contact and enquiry-form services;
• CookieYes for cookie-consent management;
• Google Analytics and related Google services;
• Email and communications providers;
• Social-media services and embedded social-media content, including Instagram;
• Shipping, logistics and professional service providers where relevant to a business transaction.

Third-party providers may process information in accordance with their own privacy policies and applicable contractual arrangements.

8. When We Share Information

Miyagawa Trading does not disclose personal information to third parties except where reasonably necessary for legitimate business operations, where you request or authorize the disclosure, or where disclosure is required or permitted by law.

Information may be shared with:

• Service providers supporting our website, email and information systems;
• Consent-management and analytics providers;
• Manufacturers, suppliers or business partners involved in responding to your enquiry;
• Freight forwarders, carriers, logistics providers or customs-related service providers where required for shipment;
• Professional advisers such as accountants, consultants or legal advisers where necessary;
• Government, regulatory, judicial or law-enforcement authorities where legally required;
• Other parties where you have requested or consented to the disclosure.

9. International Transfer of Information

Because Miyagawa Trading conducts international business and uses service providers that may operate in multiple countries, personal information may be processed in Japan or in countries other than the country in which you are located.

Privacy and data-protection laws may differ between jurisdictions. Where applicable law requires safeguards for an international transfer, we will take reasonable steps to use appropriate safeguards or other lawful transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include responding to enquiries, maintaining business records, fulfilling contractual obligations, managing consent records, resolving disputes and complying with legal, accounting, tax or regulatory requirements.

Retention periods may therefore vary according to the type of information and the nature of our relationship with you.

11. Information Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on the laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

• Request information about how your personal information is handled;
• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion in circumstances provided by law;
• Request restriction or cessation of certain processing where applicable;
• Object to certain processing where applicable;
• Withdraw consent where processing is based on consent;
• Change or withdraw optional cookie consent at any time;
• Exercise other privacy rights available under applicable law.

We may need to verify your identity before processing certain privacy-related requests.

13. Children's Privacy

This website is intended primarily for businesses and professional users and is not directed toward children.

We do not knowingly seek to collect personal information from children through this website.

14. External Websites

Our website may contain links to websites operated by manufacturers, suppliers, social-media platforms or other third parties.

Miyagawa Trading is not responsible for the privacy practices or content of websites independently operated by third parties. We encourage visitors to review the privacy information provided by the relevant website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business activities, website functionality, technology, service providers or applicable requirements.

The latest version will be published on this page together with the effective or updated date.